Mobile Broadband Speed has dropped

[stardust1968]

Hi

I have have been using the PAYG mobile broadband now for about 7 months and have been getting speeds of between 2.5 and 3mb constantly. Last thursday however, it dropped to zero and has stayed there ever since! I get about 10 seconds of being able to connect to my home page and that is it!
I have reinstalled windows and all my applications since this has happened but there is no change. I have also tried it on another laptop and it is the same.
My post code is RM14 1PD and i was wondering if there were technical issues in this area.

Many Thanks

Matt

[Retired-Holly]

Hi stardust1968,

Thanks for bringing this to our attention.

I have checked the Upminster postcode you have provided and can see your 3G coverage should be excellent, you are in the middle of two 3G sites (33911 and 33135) neither of these are more than 1 kilometer from you.

To help us diagnose the issue I have sent you an email to your account address, please reply with the requested information and leave the subject matter intact, we can then check everything is working OK on your account.

I look forward to your response, please let me know if you need anything else.

Thanks

Holly
eForum Team