Mobile Broadband K3765 - won't install under Windows 7 64Bit

[simmonelli]

Dear all,

I used to own a MC950D which served me well 3 years under XP & Vista. Now being upgraded to W7, which is wonderfully better than Vista, the MC950D stopped working. I called support to learn that there is no driver for it and got sent a K3765-Z instead which is supposed to be supported under Windows 7. And yes I am running the 64 Bit version of it ...

I installed Mobile Connect from the CD and entered the stick which finished driver installation with a "not successfull" message. Installing the newest driver individually, installing MC 9.4.6. and various combinations of the above had the same results. I called support to learn I need to install 9.4.9 and everything will be fine. Still the same result: USB stick does not install successfully and hence not being discovered.

The error message in the details of the driver reads: This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

The driver version is 1.2059.0.8 from 9.10.2009.

Best regards,
Simmonelli

[Retired-BenJ]

Hi simmonelli

Interesting VMC 9.4.9 hasn't been released yet where did you get this from as its not on any of our websites.

you might need uninstall 9.4.6 and try this:

* PLEASE MAKE SURE YOU HAVE FULLY BACKED YOU SYSTEM UP BEFORE ATTEMPTING*


1. Go to start menu
2. Run ‘regedit’
3. Open this key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E96D-E325-11CE-BFC1-08002BE10318}
4. In this key, find the “Installer32” string.
5. If the Microsoft Registration Key is missing, the key has to be added manually.
6. Create a “string” value named “Installer32”, and set it to “mdminst.dll,ClassInstall32”
5. Save the ‘regedit’
6. Open the device manage
7. Find the modem with problem; update the modem driver again by reinstalling VMC 9.4.6

If your still having problems, please could you let me know and also post your msinfo logs.

System Configuration Logs:

• Go to Start Menu
• Type msinfo32 in the search bar and hit return to open the System Configuration Utility
• Select File and Export
• Enter a file name and save the file

Thanks
BenJ
eForum Team