Hi aife
Thanks for the post and welcome to the Vodafone eForum
I know it seems like a daft question but I have to ask, do you have credit on the device?
When you're having this problem are you always in the same place or do you get the
issue no matter where you are?
What OS is the laptop running? Is it Vista or XP?
There are a few things that you can try to do to sort this out.
Can you uninstall the software and then reinstall it and try again?
Do you have a Vodafone mobile?
If so can you remove the sim from the usb stick and put it into the mobile and attempt to make
a WAP connection.
Once you've done this can you put the sim back into the usb and try again.
If you also know someone else with a laptop, can you try the device in that and see if the same issue occurs.
Please let me know how you get on.
Thanks
Mattyd
eForum Team