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Mobile Data

123kayleighe
2: Seeker
2: Seeker

‎02-03-2015 03:19 PM

Since my 4G free trial ended, my mobile data has not worked at all. Wifi is fine, just no mobile data connection.

I have a galaxy S5.

 

Kayleigh

0 Thanks
2 REPLIES 2

Jenny
Moderator (Retired)
Moderator (Retired)

‎03-03-2015 11:38 AM

Hi @123kayleighe

 

I recommend you check all your internet settings.

 

If you’re still having problems after checking this, get in touch with our Live help team and they can check your account.

 

Thanks,

 

Jenny

0 Thanks

hrym
17: Community Champion
17: Community Champion

‎03-03-2015 03:14 PM

You could also go into Settings|Mobile data and make sure that your phone isn't somehow locked to 4G.   If you're not using 4G, it's a bit more battery-efficient to limit it to 2 & 3G.