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Supplemental question:
Is the 7.2 Mbps rollout being extended at all beyond the original "selected airports and London postcodes coverage"? When I am able to get 3G/3G+ connection I am accustomed (since the cell replacement mentioned above) to seeing download speeds over 2Mbps, so I guess that my local cell is a 3.6 or thereabouts.
The reason for asking this is that my 2-year contract now has less than five months to run, and one of your competitors advises me that they are scheduled to have 7.2 Mbps coverage for my postcode area in about three months' time. Their prices are also very competitive, so you can see where my thoughts are heading, but I'm offering you this opportunity to make your pitch.
We have invested a significant amount of money and resources into our network this year, with a view to rolling out improved coverage and speeds across the board. You may already have seen some GPRS areas have now been upgraded to EDGE, and the continued roll-out for HSPA speeds is still ongoing also.
More than that, we are even planning on bringing higher speeds to our sites, with talks of 24MB/s download speeds coming to our shores in the near future (we have already started to bring in devices capable of this). I think it's safe to say that providing the fastest and most stable data network in the country is our number one priority at this time, so sticking with us would be a sensible option
Jon
eforum Team
We have invested a significant amount of money and resources into our network this year, with a view to rolling out improved coverage and speeds across the board. You may already have seen some GPRS areas have now been upgraded to EDGE, and the continued roll-out for HSPA speeds is still ongoing also.
More than that, we are even planning on bringing higher speeds to our sites, with talks of 24MB/s download speeds coming to our shores in the near future (we have already started to bring in devices capable of this). I think it's safe to say that providing the fastest and most stable data network in the country is our number one priority at this time, so sticking with us would be a sensible option
Jon
eforum Team
Thanks for the sales pitch - well I did ask for it - but to try to get your response into line with the level of specific detail given by your competitor, let me ask the question differently:- what timescale can Vodafone give for upgrading coverage in my LE4 8LJ from the current 3.6Mpbs capacity? (That's 3.6Mbs when the engineers get done fixing the current problem mentioned earlier - it's still broken at the moment). As stated earlier, the competitor is looking at three months to have 7.2MBps coverage for my postcode area.
The 24Mbps capability sounds wonderful, but unless it's available for my area sometime within the next five months then it would probably only be of academic interest for me for at least another year after that.
Lastly, are you able to give me any pointers (relevant links into the website would suffice) about what happens when my contract expires? Example questions in mind are -
- if I renew, what are the rates for renewing customers who already have USB stick and SIM in hand?
- if I don't renew, am I required to return the USB stick and SIM?
Hi SurfSilver,
Although I can see four seperate high-speed sites planned for the center of Leicester within the next six months, there are none currently planned that would provide coverage as far out as Thurmaston. The closest are being pencilled in for Tithe Street and Navigation Street in the City Centre.
With regards to your contract, nothing changes when you reach the end of your commitment. You keep the device and SIM, and remain on the same tarrif. The only difference is that you will be able to cancel within 30 days notice, and will also be eligble to upgrade to a new device and price-plan at this time if you so choose.
If you don't wish to upgrade to a new device, you can upgrade your price-plan alone, and we will usually offer some form of financial incentive for not upgrading your hardware.
Alternatively you could switch to one of our SIM-Only plans which are designed specifically for customers who already have a device, and therefore offers better value in terms of inclusive minutes and texts. These are also available on a rolling 30-day contract, so you aren't tied to us for any long period of time if you don't want to be
If you would like to discuss your options for upgrading or changing plans at the end of your contract, just let us know and I can put you in touch with our Upgrades team.
Jon
eForum Team
Although I can see four seperate high-speed sites planned for the center of Leicester within the next six months, there are none currently planned that would provide coverage as far out as Thurmaston. The closest are being pencilled in for Tithe Street and Navigation Street in the City Centre.
With regards to your contract, nothing changes when you reach the end of your commitment. You keep the device and SIM, and remain on the same tarrif. The only difference is that you will be able to cancel within 30 days notice, and will also be eligble to upgrade to a new device and price-plan at this time if you so choose.
If you don't wish to upgrade to a new device, you can upgrade your price-plan alone, and we will usually offer some form of financial incentive for not upgrading your hardware.
Alternatively you could switch to one of our SIM-Only plans which are designed specifically for customers who already have a device, and therefore offers better value in terms of inclusive minutes and texts. These are also available on a rolling 30-day contract, so you aren't tied to us for any long period of time if you don't want to be
If you would like to discuss your options for upgrading or changing plans at the end of your contract, just let us know and I can put you in touch with our Upgrades team.
Jon
eForum Team
Hi SurfSilver,
Although I can see four seperate high-speed sites planned for the center of Leicester within the next six months, there are none currently planned that would provide coverage as far out as Thurmaston. The closest are being pencilled in for Tithe Street and Navigation Street in the City Centre.
With regards to your contract, nothing changes when you reach the end of your commitment. You keep the device and SIM, and remain on the same tarrif. The only difference is that you will be able to cancel within 30 days notice, and will also be eligble to upgrade to a new device and price-plan at this time if you so choose.
If you don't wish to upgrade to a new device, you can upgrade your price-plan alone, and we will usually offer some form of financial incentive for not upgrading your hardware.
Alternatively you could switch to one of our SIM-Only plans which are designed specifically for customers who already have a device, and therefore offers better value in terms of inclusive minutes and texts. These are also available on a rolling 30-day contract, so you aren't tied to us for any long period of time if you don't want to be
If you would like to discuss your options for upgrading or changing plans at the end of your contract, just let us know and I can put you in touch with our Upgrades team.
Jon
eForum Team
Thanks for the additional information, I will look into the options in more detail when I'm about two months out from expiry of the current contract (that would be in early June), however I am unclear about the relevance of "inclusive minutes" (which you mention above) in the context of a bandwidth-based mobile broadband contract. Can you enlighten me?
I did poke around the website for information on SIM-only deals, but wasn't able to pinpoint anything relating specifically to mobile broadband (whereas the aforementioned competitor does happen to include SIM-only deals in their headline choices for prospective new mobile broadband customers, with rates quoted up front: different marketing strategy, I suppose).
Hi SurfSilver,
I think Jon was talking in general terms in regards to upgrades, not mobile broadband specifically. As Mobile Broadband price plans don't allow for voice calling at all, they don't include inclusive minutes, just inclusive data. Further details on our Mobile Broadband price plans can be found at the following link: Mobile Broadband Price Plans.
George
eForum Team
I think Jon was talking in general terms in regards to upgrades, not mobile broadband specifically. As Mobile Broadband price plans don't allow for voice calling at all, they don't include inclusive minutes, just inclusive data. Further details on our Mobile Broadband price plans can be found at the following link: Mobile Broadband Price Plans.
George
eForum Team
Hi SurfSilver,
I think Jon was talking in general terms in regards to upgrades, not mobile broadband specifically. As Mobile Broadband price plans don't allow for voice calling at all, they don't include inclusive minutes, just inclusive data. Further details on our Mobile Broadband price plans can be found at the following link: Mobile Broadband Price Plans.
George
eForum Team
Noted, but as this part of the Forum is dedicated to Mobile Broadband matters, isn't it perhaps a little naughty - or shall we say, remiss - of Vodafone staff to make reference to service features such as inclusive minutes when these features don't feature anywhere in the Mobile Broadband landscape?
Anyway, thanks for all the info on these last few posts - apart from the irrelevant stuff, of course. I shall pursue matters further with yourselves and your competitors when I'm a bit nearer to contract expiry in early August. Hope my currently dead local 3g cell site 73156 has been resurrected by then.
Hello Surfsilver
Site 73156 is subject to a power supply problem. I am sorry to report that there is no immediate solution in place. The Fault Board reference is 583756684 and the engineering case reference is 2008366. The board will be updated today to put the fault on and will be updated as soon as we know anything.
Hello uno
Apart from 73156 I can't find any other LE postcode sites on the fault board. If you are aware of any specific locations please advise the postcode(s) and I will investigate for you.
In relation to the general enquiry regarding enhancements, I think my colleagues have covered it much better than I could.
Take care all
Albert
eForum team
Site 73156 is subject to a power supply problem. I am sorry to report that there is no immediate solution in place. The Fault Board reference is 583756684 and the engineering case reference is 2008366. The board will be updated today to put the fault on and will be updated as soon as we know anything.
Hello uno
Apart from 73156 I can't find any other LE postcode sites on the fault board. If you are aware of any specific locations please advise the postcode(s) and I will investigate for you.
In relation to the general enquiry regarding enhancements, I think my colleagues have covered it much better than I could.
Take care all
Albert
eForum team
