Mobile wifi

[SaraB2015]

I have a Vodafone mobile wifi dongle. I cannot top it up online. I cannot manage to speak to anyone on your helplines. I cannot use the Vodafone numbers as it is not a phone.Could someone please tell me how to top this up?

[g_tennant]

I have the same problem.  I bought the mobile wifi with 2gb already on it, I have now passed the 30 days and want to top it up.  I tried to register on My Vodafone but its not a phone so I do not get a SMS message with the vertification code, I downloaded the dashboard but still SMS messages are not received.  I topped up at the bank but I still cannot connect.  I called the top up number to be told its not mobile wifi but a pay as you go phone and to call another number.  I am at a loss and cannot get to a Vodafone shop as I work the same hours.  This was a great product for the first 30 days!

[Gemma]

Hi @SaraB2015 and @g_tennant

So we can access your account, please get in touch via Live help.

You can also find other ways to top up your mobile broadband.

Thanks,

Gemma