Mobile will not connect to Sure Signal

[Monone]

Have spent at least three/four  hours working with  line chat line. Re set the device 4 yes 4 times red light solid, first two white lights lit but my phone will no connect. Has worked fine since first purchased now I cannot connect what to do chat is a waste of time round and round the houses

[BandOfBrothers]

Hi @Monone

May I ask if you've tried toggling off 4G on your phones settings to force it onto 3G to see if that helps. 

Below is the Vodafone Official Troubleshooting Guide and There is an 'Issue Not Listed' option which guides you through how to run a TraceRoute to paste back in your thread for Vodafone  Social Media Team to look over. 

Vodafone-Sure-Signal-troubleshooting.

[Monone]

The issue you are experiencing: Mobile will no longer connect 

What light sequence you're seeing: Red solid white white solid

Your speed test results from here. 37.83Mbps

Your external IP address from here.

SSID:  NETGEAR86-5G

Protocol:802.11a

Security type:WPA2-Personal

Network band:  5 GHz

Network channel: 44

IPv4 address:10.0.0.2

Your Sure Signal serial number: 43161636774 

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1 3 ms  3 ms 2 ms  READYSHARE [10.0.0.1]

  2 3 ms 3 ms 3 ms vodafone.connect [192.168.1.1]

  3  13 ms 12 ms 12 ms host-212-158-250-35.dslgb.com [212.158.250.35]

  4 15 ms 15 ms 14 ms  63.130.105.110

  5  Request timed out.

  6  Request timed out.

  7  Request timed out.

  8  Request timed out.

  9  Request timed out.

 10  Request timed out.

 11  Request timed out.

 12  Request timed out.

 13  Request timed out.

 14 Request timed out.

 15 EricSurface [10.0.0.2]  reports: Destination host unreachable.

Trace complete.

[Monone]

ran another tracert:

Tracing route to www.indiana.edu [129.79.78.193]

over a maximum of 30 hops:

  1    11 ms     2 ms     2 ms  READYSHARE [10.0.0.1]

  2     3 ms     3 ms     4 ms  vodafone.connect [192.168.1.1]

  3     *      605 ms    12 ms  host-212-158-250-35.dslgb.com [212.158.250.35]

  4    15 ms    14 ms    14 ms  63.130.105.110

  5    14 ms    14 ms    14 ms  ae1.126.man.cw.net [195.89.96.113]

  6    15 ms    15 ms    14 ms  ae0-ucr1.mcr.cw.net [195.2.28.70]

  7    21 ms    20 ms    20 ms  ae16-xcr1.lnt.cw.net [195.2.27.165]

  8    35 ms    20 ms    21 ms  40ge1-3.core1.lon2.he.net [195.66.224.21]

  9  1862 ms    89 ms    95 ms  100ge4-1.core1.nyc4.he.net [72.52.92.166]

 10   372 ms   105 ms   117 ms  100ge9-1.core2.chi1.he.net [184.105.223.161]

 11   112 ms   109 ms   109 ms  wiscnet1-as-as2381.10gigabitethernet3-7.core2.chi1.he.net [216.66.73.214]

 12   110 ms   110 ms   114 ms  ae-1.2247.rtr.ictc.indiana.gigapop.net [149.165.183.89]

 13   112 ms   110 ms   111 ms  ae-4.12.rtr.ll.indiana.gigapop.net [149.165.183.13]

 14   112 ms   111 ms   111 ms  tge-1-2.12.br.hper.net.uits.iu.edu [149.165.183.14]

 15   111 ms   111 ms   111 ms  ae-33.932.dcr3.bldc.net.uits.iu.edu [134.68.3.129]

 16   111 ms   110 ms   112 ms  www.indiana.edu [129.79.78.193]

Trace complete.

C:\Users\ericw_000>

[Gemma]

@Monone - So we can access your account and take a closer look into this, please send us your details by following the instructions in this private message.