SS V2 has stopped working

[Pedsteruk]

Please can a member of the support team check my sure signal setup on the server.

It has worked for years and nothing has changed my side however last week it just stopped and has flashing white lights. I have tried reset but hasn't worked.

Serial number is 40111077166

Thanks

[BandOfBrothers]

I'm sure the Social Media Team here will try to help you. 

In the interim It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[Gemma]

@Pedsteruk - If your Sure Signal still isn’t working after following the steps from @BandOfBrothers - please get back to us with the following:  

The exact light sequence you're seeing:

Your speed test results from here.
Your external IP address from here.

The results of a traceroute.

VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

[Pedsteruk]

Still not woking.  Live chat guys have tried to reregiter and resync and have promised they have fixed it but it still wont connect.  It was working fine for over 2 years untill a week ago and nothing has chnaged here.

Light sequence is just a solid red light, both white lights are off (they flash for a while then go out).

IP is 146.198.152.141

A detailed image for this result can be found here:
http://beta.speedtest.net/result/6585945224 (25 mbps download, 3mbps upload)

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1  rt-ac68u.perezhome (10.128.1.1)  3.214 ms  1.314 ms  0.824 ms

2  * * *

3  * * *

4  be3-3102.pcn-ir02.plus.net (195.166.143.132)  11.046 ms  9.539 ms  9.209 ms

5  195.99.125.140 (195.99.125.140)  9.251 ms

    195.99.125.144 (195.99.125.144)  9.416 ms  9.370 ms

6  195.99.127.87 (195.99.127.87)  9.349 ms  9.698 ms

    peer6-hu0-6-0-2.telehouse.ukcore.bt.net (62.172.103.13)  10.248 ms

7  t2c3-et-3-3-0-0.uk-lon1.eu.bt.net (166.49.211.238)  9.622 ms

    t2c3-et-3-1-0-0.uk-lon1.eu.bt.net (166.49.211.236)  21.453 ms

    t2c3-et-7-3-0-0.uk-lon1.eu.bt.net (166.49.211.230)  9.947 ms

8  166-49-211-254.eu.bt.net (166.49.211.254)  9.741 ms  10.025 ms  10.597 ms

9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

[Gemma]

@Pedsteruk - The light sequence you’re seeing, indicates that your Sure Signal is going through the registration process.

It’s showing it’s now made connection with the network at 10.51pm yesterday.

I hope everything is ok for you now.

If it’s still not working, please let us know if the light sequence has changed.

[Pedsteruk]

Yes is working since yesterday, so thank you to whoever actually fixed it.

Just a shame the support for these is so random and sporadic.