My SS is Perfect

[Dingus]

As my heading says, my SS works perfectly. That is until it needs rebooted.

It constantly goes offline. I reboot it, then it's perfect.

Can anyone tell why this is happening and how to stop it from doing this.

PLEASE

[Jenny]

Hi @Dingus

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

[Dingus]

Speed Test: Ping 42ms Download 20.59Mbps Upload 5.71Mbps

Ping: 47ms Jitter 1ms

IP: 81.174.146.1

Trace:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\***> tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 152-251-1-1.user.vivozap.com.br [152.251.1.1]
2 43 ms 43 ms 43 ms lo0-central10.pcl-ag05.plus.net [195.166.128.186]
3 43 ms 43 ms 43 ms link-b-central10.pcl-gw02.plus.net [212.159.2.178]
4 43 ms 44 ms 42 ms xe-1-2-0.pcl-cr02.plus.net [212.159.0.210]
5 43 ms 43 ms 43 ms ae2.pcl-cr01.plus.net [195.166.129.6]
6 43 ms 42 ms 69 ms ae1.ptw-cr01.plus.net [195.166.129.0]
7 47 ms 47 ms 47 ms lndgw2.arcor-ip.net [195.66.224.124]
8 44 ms 44 ms 44 ms 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * *