My Vodafone App cannot get it to work

[Widdy1961]

OK

I have just taken out a SIM Only contract and have downloaded the My Vodafone App on my 4S

All I keep getting is 'can't find you', I have followed every walkthrough I can find but to no avail.

Can someone help please.

Cheers

[Widdy1961 · Accepted solution]

Hang On

I just had a thought.........at the moment I can only get GPRS for internet (poor signal area) could this be the problem, because the App is not connecting to the internet and timing out?

[Widdy1961]

Being on GPRS was the problem.

Although there is no Usage Report on the App.

[Sukhi]

Hi Widdy1961,

You may need to wait for your first bill since taking out the contract, for the app to update with the correct information.

Thanks,

Sukhi

[ClaireJasinski]

Hello,

I'm having a lot of problems trying to get the 'My Vodafone' app on my iPad to work and have done for a very long time. I have gone to a Vodafone store several times and they have sorted it out by ringing Customer Services. However, after a couple of weeks the app crashes and I'm back to where I started. My nearest store is 30 minutes away and now I'm working so many hours, I can't keep going over there.

Everytime I launch the app, I'm stuck on the 'I need to find you' page, I have turned 'Wi-fi' off and have now started to occasionally get the message 'Software on your Device' - saying I've got an app or service that uses a Virtual Private Network. However, I haven't really installed anything new on it since it last worked quite a few months back. Also everytime I launch Safari, I get a pop up saying 'Could not activate mobile data network' 'You are not subscribed to a mobile data service' which I'm pretty sure has strongly something to do with this. I'm continually having the same problems everytime and I was wondering whether you could rectify this?

Thanks,

Claire

[Retired-Sarah]

Hi ClaireJasinski,

So we can look into this for you, please get in touch with us here.

Thanks,

Sarah