My Vodafone Ultra 6 keeps cutting off while talking on the phone.

[romainlopez80]

I have just purchased the Vodafone Smart Ultra 6, and noticed that while on conversation  on the phone after 2-3 minutes the phone cutt off! And the network is fully covered. 

Any reasons and solutions for it? Or is it because the phone is faulty?

Thank you 🙂

[drey_p]

Hi there

The first thing to do is go through the steps in the Network Troubleshooting Guide which will guide you through the process of checking for faults in your area and also trying to narrow down where the problem is. 

If these steps don't sort out the problem, please could you copy and paste the template back here and enter your results that the eForum Team can look into the issue for you.  Provide as much information as possible to assist the Team with their investigations.

[BandOfBrothers]

Hi @romainlopez80

Try...

1. Updating the firmware.
2. Soft Reset by turning it off and on. 
3. If this is happening in your local area only check your masts. 
4. Can you try your Sim Card in another phone as a process of elimination to rule out the phone or sim card that may be at fault. Try another Sim in your phone. If necessary any Vodafone Shop can replace the Sim Card via a Sim Swap. 
5. If the phones under 30 days old you can get it swapped out. 31+ days it's a repair. 

[AnnS]

Hi @romainlopez80

As per @drey_p .  All the checks are on the template.

As this is a new phone, when you are passing a Vodafone Store, pop in and ask them to do a SIM swap to a new SIM.  It might sort out the dropped calls issue.