My Vodafone access

[vcsggl]

Each time I try to access My Vodafone I get a message asking me to disconnect my wifi. However thge mobile network data service is so poor here ( Bradford on Avon, Wilts) that I cannot connect. I have opened My Vodafone for the past 2 years with no problems at all. The message I get says that  "we need to identiufy you" . I have tried getting an answer from  Live Chat with no success. What do I have to do to simply open My Vodafone on my LTE 4G Vodafone phone? All I want toi do is check my balance!

[BandOfBrothers]

Hi

If you place your sim in another phone and try to access myvodafone I'm wondering if you'll get the same message. At least then if you do you know it's not some setting in the phone or system cache that's causing a hiccup but instead it's your account. 

[AnnS]

Hi @vcsggl

Accessing the My Vodafone Application does not use your mobile data allowance.

I suspect the reason you are getting this message is because Vodafone have updated the My Vodafone Application.  The first time you try to access the new application you will need to be on the network for Vodafone to identify you, after which time you will be able to access the Application using WiFi.

If you have a computer, you will still be able to access your usage through your online account. Alternatively, is you have a landline, you can contact Vodafone on 0333 304 0191.   Live Chat will also be able to give a usage balance.   Further info below.

How do I keep track of my monthly usage?

[vcsggl]

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Interesting!

I have just checked in my local Vodafone shop and was told quite categorically that you can only access My Vodafone using mobile data, not wifi. This is clearly not the case as I've been accessing it via wifi for a couple of years, the chap in the Vodafone shop insisted that this was impossible! Have just tried yet again and connects immediatly, via wifi. Still won't connect if I turn wifi off and try mobile data - all I get is a Vodafone text telling me that it will cost £2.00 per day to use mobile data but that My Vodafone is free -  not a lot of use though as it won't connecvt.!

@AnnS wrote:

Hi @vcsggl

Unfortunately, you will need to be in an area where there is network coverage.

I suspect the reason you are getting this message is because Vodafone have updated the My Vodafone Application.  The first time you try to access the new application you will need to be on the network for Vodafone to identify you, after which time you will be able to access the Application using WiFi.

If you have a computer, you will still be able to access your usage through your online account. Alternatively, is you have a landline, you can contact Vodafone on 0333 304 0191.   Live Chat will also be able to give a usage balance.   Further info below.

How do I keep track of my monthly usage?

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[hrym]

You need to use mobile data to access the My Vodafone app for the first time.   This can also apply after some updates and it should prompt you to turn wifi off for the purpose.   Once you've done that, it'll work happily over wifi.   As far as I'm aware, it doesn't measure usage in real time, but rather reports what's hit your account.  If you're worried about usage (near your limit, for instance), there are 3rd party apps such as My Data Manager that do work in real time.   Your phone should also have a monitor built in (look in the Settings menu).

If you're having trouble connecting over mobile data, but can still make calls and send texts, it could be a weak signal or that you only have 2G.   Apps use a lot more data than they used to and 2G is too slow for many of them and they time out.

My Vodafone does, as far as I can see, use small amounts of data.  However, if you use the speed tester, it doesn't seem to (but be careful!)

[SKYMAN513]

For some reason from my experience the my Vodafone app uses mobile data and not Wi-Fi to get the most accurate readings of your usage (maybe one of the more experienced members could explain better)

I know it's a different subject but when people apply for there offers( ie Spotify Netflix sky sports)

These also have to be done with Wi-Fi turned off and has to be done with mobile data or it causes problems and may result in you being charged even if its included in your bundle

[SKYMAN513]

I may be wrong here but if you can not connect to mobile data,I don't think you would be able to make and receive calls 

[vcsggl]

have no problem making and receiving calls!

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@SKYMAN513 wrote:

I may be wrong here but if you can not connect to mobile data,I don't think you would be able to make and receive calls 

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