My Vodafone

[Angela85]

I can't log in to my Vodafone, every time I try it says there are technical difficulties. I want to find out what additional things I used last month to cause a higher than expected bill, it just says 'other'. 

[hrym]

Is this online or on the app?   I only use the latter now because of the two factor authentication on the web.  I've certainly seen that message, but it usually works after a few hours.

Also, are you using wifi or a mobile connection?   Sometimes the latter will work when wifi doesn't.  Also, you need to set the app up on a mobile connection first, and sometimes after an update, too.   Could that be it?

[Angela85]

Hi, thank you for your message. I'm using the app and using WiFi bit have tried mobile data too and that doesn't let me log in either. For a few days I got an error message that my log in details were incorrect. I kept changing them but still getting the technical issues message  

[hrym]

Hmm.  It's possible that changing things has confused the system, though I can see why you did it and it may have been a bit off in the first place.

Try contacting customer services via 191 or LiveChat and ask the to do a reset.  I think this involves deleting the online account (don't worry, it's not the bit that keeps you connected!) so that you can set it up again.

If that draws a blank post back here and the forum team will be able to have a look.   The have the same access as CS, but can work in the background and therefore take a bit more time.

[Angela85]

Thank you, I'll give that a go.