My broadband service,Superfast 38, hasn't connected yet. My start date was today (25th October 2016)

[anysahani]

Hiya, on the 8th of October I ordered Superfast Fibre 38, which i recieved an email for saying that my start date was today (25 October 2016), but i've just checked and i'm still with my current provider. I was expecting my service to have started and changed from TalkTalk to Vodafone. My £49.00 one - off payment has also been taken out and i've received my router a week back. Is there anyway i could find out what's happening?

[BandOfBrothers]

Hi,

Got a question?

08080 034 515
(free from all UK landlines and mobiles)
Lines are open between 8am and 11pm, seven days a week

[Retired-Sarah_L]

Hi @anysahani, 

Have you had a chance to contact our Broadband Team directly?

If so, what's been advised? 

Sarah

[anysahani]

Hi, I just recieved an email say that i've 'apparently' cancelled the Broadband and Home Phone Services, which I have not. Have to say i'm dissapointed first time, even though i've had a phone on contract with them for around 4 years now. Just called to find out what's happening and have been told to call tomorrow. Going to call tomorrow, but i'm dissapointed big time. I was actually looking forward to getting these new services.

[Retired-Sarah_L]

Hi @anysahani, 

I can understand your disappointment with this situation. 

How did your call go yesterday? 

Sarah

[anysahani]

I called and they said they couldn't find my home number when they were doing their searches which is why they cancelled it. Since I can't be dealing with problems like this I cancelled and had my £49.00 one-off payment refunded. It looks like I won't be joining Vodafone for Broadband and Home Phone services.

Thanks for your help anyway.

[Retired-LouiseE]

Hello @anysahani

I'm sorry to hear you have decided to cancel this service. 

If you need any further help please let us know. 

Louise