Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

My sure signal has lost all lights

dcoplestone
1: Seeker

‎14-12-2016 08:30 AM

I have been using my sure signal for a while. It has been working fine and like other posts it suddenly stopped working with no lights on. I have tried the usual trouble shooting. reset button, other power sources. At £100 I will very annoyed at having to buy another one as I am pretty sure I am paying for the network I don't get in my contract
0 Thanks
13 REPLIES 13

cineriv
16: Advanced member
16: Advanced member

‎14-12-2016 09:11 AM

Hi,

We need to know which version you have.

 

http://support.vodafone.co.uk/Vodafone-products-and-services/Sure-Signal/38910855/Which-Sure-Signal-...

 

Regards.

0 Thanks

dcoplestone
1: Seeker
In response to cineriv

‎14-12-2016 09:16 AM

version 3, serial number is 40141020830
0 Thanks

cineriv
16: Advanced member
16: Advanced member
In response to dcoplestone

‎14-12-2016 09:27 AM

The general advice for a V3 is to unplug it from the mains and wait for advice from a member of the Tech Support team who will advise you.

 

The warranty period for a Sure Signal is 2 years.

 

Regards.

0 Thanks

dcoplestone
1: Seeker
In response to cineriv

‎14-12-2016 10:06 AM

do I still have a warranty
0 Thanks

BandOfBrothers
17: Community Champion
17: Community Champion
In response to dcoplestone

‎14-12-2016 10:10 AM

Hi

 

I believe if the sure signal has failed inside then customer service has been known to replace even if out of the 2 year warranty. 

 

As said as it's appears to be fully failed remove it from the mains. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

0 Thanks

dcoplestone
1: Seeker
In response to BandOfBrothers

‎14-12-2016 07:51 PM

how do I get a replacement then? Free of charge
0 Thanks

BandOfBrothers
17: Community Champion
17: Community Champion
In response to dcoplestone

‎14-12-2016 09:36 PM

Ring Customer services on 191 or Live Chat to enquire. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

0 Thanks

a904lea
4: Newbie
In response to cineriv

‎15-12-2016 03:45 PM

Hi,

 

My SureSignal has stopped working today too - no lights on at all. It is a V2-V with Serial number 40120526799.

 

I cannot access LiveChat because I have no phone signal to receive the authorisation code!

 

What is the next step - I am lost without SureSignal as I get absolutely no reception on my mobile without it.

 

ANDREW

0 Thanks

cineriv
16: Advanced member
16: Advanced member
In response to a904lea

‎16-12-2016 12:00 AM - edited ‎16-12-2016 08:46 AM

Hi Andrew,

It's most likely that you have a failed power supply.

 

2 options are open for you to try....... 

Firstly look around for a 12 volt power supply which has a capacity of about 1.5 or 2 Amps with the correct connector that you could try to prove the fault. Suitable units can be found on external hard drives, printers, routers, monitors, etc,etc.

 

The second option is to purchase a new power supply from Amazon or Ebay, these cost about £10-12 inc delivery.

Just search for "Sure Signal power supplies" and ensure that you order one for a V2 Sure Signal as they are different from the V1.

 

Good luck,

Mike.