My sure signal has lost all lights

[dcoplestone]

I have been using my sure signal for a while. It has been working fine and like other posts it suddenly stopped working with no lights on. I have tried the usual trouble shooting. reset button, other power sources. At £100 I will very annoyed at having to buy another one as I am pretty sure I am paying for the network I don't get in my contract

[a904lea]

It was the power supply - I am now up and running again

Thank you for the tip!

ANDREW

[Mark]

@a904lea

I'm glad to hear everything's working again.

Thanks for the update.

Mark

[gsmsecure]

Vodafone have agreed with Trading Standards earlier this year to replace any failed unit regardless of age.

Please see my thread here

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...

Report it to the BBC Watchdog programme and Trading Standards then contact Vodafone via live chat or on the phone and explain that you are claiming a free replacement as explained on page 1 of my thread in relation to the CEO email.

Don't waste endless time waiting here as it's a joke, you'll fill out a form and still be waiting in 4 weeks time.

Live chat and phone appears to be around two days!!

Go to my thread and post your details and if possible, photos of the internal damage.

Please, you must report it to the BBC Watchdog programme.

[ChazzD]

@dcoplestone

Please contact our Live Chat team so we can arrange for a replacement Sure Signal to be sent out to you. 

@a904lea

I've had a look at your Sure Signal and some of the details were incomplete. I've now updated these for you and processed a resync on your Sure Signal. Please wait 6 hours before resetting the device.

Let us know how you get on.