My sure signal has lost all lights

[marieclaret]

Version 3 sure signal

The issue you’re experiencing: Not working

What light sequence you're seeing: No lights

Your speed test results from here. up 34.47  down 1.86

Your external IP address from here. 84.92.123.145

Your Sure Signal serial number:42164837967

The results of a traceroute.

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

D:\Users\Maria>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

D:\Users\Maria>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

D:\Users\Maria> tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     2 ms     1 ms     1 ms  dsldevice.lan [192.168.1.254]
2    14 ms    15 ms    16 ms  lo0.central10.psb-bng01.plus.net [195.166.130.252]
3    15 ms    15 ms    18 ms  411.be5.psb-ir02.plus.net [84.93.253.103]
4    15 ms    17 ms    16 ms  195.99.125.138
5    16 ms    16 ms    17 ms  host213-121-193-203.ukcore.bt.net [213.121.193.203]
6    16 ms    16 ms    16 ms  t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
7    16 ms    15 ms    16 ms  166-49-211-254.eu.bt.net [166.49.211.254]
8     *        *        *     Request timed out.
9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12     *        *

[BandOfBrothers]

Hi @marieclaret

Please Note : If the Sure Signal displays ANY signs of internal failure / no lights then unplug it straightaway and contact Vodafone Customer Services.

Sure Signals have a 24 month manufacturing warranty but because Vodafone are aware of that some of the v3 SS are experiencing issues then even if it’s out of warranty they will help. 

This is a long running thread with information in and it maybe prudent to post in here too > Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Burnt-out-amp-Dead.

[gsmsecure]

Hi

Your device has suffered internal failure and needs to be replaced free of charge by Vodafone.

Please read the thread https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...

that BoB earlier posted. You should also report this failure to Trading Standards via Consumer Direct in order they have a record.

Please post the reference number of your call once spoken to them.

[marieclaret]

Thanks, I did contact them and they were terrible, insisted I took it to a shop, but I am 20 miles from a shop. In the end I had to post it to the shop - hoping they refund me the postage. I only bought it online in February. I am really unhappy about their customer services.

[BandOfBrothers]

Its unfortunate your so far away from a Vodafone High street Store but I would have thought they could have sent out a Returns Bag for you. 

I hope all goes Ok for you. 

[marieclaret]

Any other company would email a prepaid postal label.

[gsmsecure]

Hi

I don't understand what their issue is considering you're not even a quarter into the warranty.

Whether you post or take it yourself you can claim the costs under consequential damages within UK Consumer Law.

[John]

@marieclaret We'd like to take a look into this further for you.
Please pop us an email using the instructions provided to you via private message and we'll be in touch as soon as we can.

[gsmsecure]

Hi

February as in 2017?

If this is the case, please ensure you report to Trading Standards as Vodafone assured them all units supplied after Aug 2015 were of a new,  more reliable design.

Your unit failing goes against what they conned Trading Standards into believing.

[marieclaret]

Yes Feb this year. The one I had previously (V2) stopped working and was out of warranty, but I managed to get them to give me £35 discount on a new one as I said I would leave otherwise. They really are hopeless! I think this might be the final straw and I will move to another provider.