MyVodafone App not working

[blimpyboy]

I am a mobile and broadband customer.  

I called customer service to explain the My Vodafone App stopped working on my iPhone 7 a couple weeks ago (at the time).  I have the latest version of the app, and have deleted and re-installed.  I have tried WiFi and Cellular.

This is the error I get when I open the app:

Customer service promised someone will reach out to me, and although I received an email from vodafone requesting the above screenshot, I have not heard back from them after 3 days.

How can I get this fixed?  Bad customer experience is costing Vodafone money and me frustration.

[BandOfBrothers]

Hi

May I ask you just to double check your still on a Pay Monthly Contract. I ask because I have seen a glitch where it's somehow changed to a business type contract which the app isn't compatible with. 

Can you try your sim card in an alternative phone to see if myvodafone then works. 

Also a last resort but you could try creating a Back up to iCloud and then go into settings and erase all contents and settings and then set the iPhone up as a new device and install a fresh copy of the myvodafone app. If it then works you then know your app data/ cache in your back up is corrupted. 

[AnnS]

Hi @blimpyboy

If you have downloaded a fresh copy of the application, you need to delete the back up from your icloud.  If this has not been done, you will only download the icloud copy.

It may be worth going into your application settings and resetting the application, this will help the application locate you.  This needs to be done over a good signal, it won't work over WiFi.

If you have your online account set up, this application should be able to follow.

If there are continued problems, please use live chat for account access.