MyVodafone - there are currently no services being used on this account

[kalozo]

Does anything at Vodafone actually work? I switched from EE about 2 weeks ago and am deeply regretting swapping networks. I have spoken to customer services about this issue at least 5 times, promised fixes and call backs but nothing...

When I log on to MyVodafone, my account summary says:

There are currently no services being used on this account

This might be because we're still setting up services for it. You can see full details of this account in Manage account settings.

Is there anybody at Vodafone who can fix this? Given I am also being overcharged by Vodafone each month because the tariff was set up incorrectly, it would be nice to see how much the thieves are taking from me so I can eventually claim it back somehow.

[Getafix]

Have you ported your Number over?

That would have replaced your previous number and hence cannot access it.

Suggest you call or use live chat and ask them to reset your account. Then register again using your pored number.

[kalozo]

I ported my number over.

My account has been reset 3 times.

Any other ideas?

I have lost the will to live talking to customer services who have no idea what they are doing.

[Getafix]

Have tried setting up new account using your ported Number?

Give that a try.

[kids]

@kalozo Usually My Vodafone account details do not show until the first montlhy bill is prodcued.

[kalozo]

I have had my first bill because Vodafone have fraudulently taken the wrong payment (yes I know the first bill is different to a standard month).

I have tried to register again with my ported number. I can't do that because it says my PIN is incorrect - I entered the correct PIN.

IS THERE ANYONE AT VODAFONE WITH HALF A BRAIN CELL WHO CAN SORT OUT MY NEVER ENDING LIST OF ISSUES?

[AnnS]

Hi @kalozo

I hope you got your issues sorted out with e2save and they managed to get the correct tariff information forwarded onto Vodafone.

You need to delete the My Vodafone application and remove all traces of it from your phone. If you are using an iphone, there would be a copy of the application on your icloud account, this will also need to be removed.

If you have set up your online account for your ported number this will help the application remember the correct number when you download the application for your ported number.   When you have downloaded the application for your ported number, you will then need to set up a new PIN for your number.

[kalozo]

I have not downloaded the app to my phone.

I CANNOT register an account for my ported number. It states:

We didn't recognise that PIN. Please check and try again. - [2b1]

This is a shambles - customers should not have to go through so much hassle.

ONCE AGAIN IS THERE ANYONE AT VODAFONE WITH HALF A BRAIN CELL WHO CAN GIVE ME A CALL AND SORT OUT ALL THESE ISSUES?

[AnnS]

Hi @kalozo

It may be worth bearing in mind that we are all customers here on the forum, and the last sentence in capitals is not needed.

To answer your question, you are going to need to set up the new online account for your ported number using an alternative user name, password and possibly email address.  You can't use any information associated with your previous number, it has to be fresh information.

You really should have waited until your number ported, this would have saved these issues.  You don't need a PIN to set up an online account, Vodafone send a verification code to your phone.

If you use Live Chat, there may be a way they can delete your previous account, this is something you need to ask Vodafone.

I hope you able to get help and advise from Vodafone.

[kalozo]

I don't mean to be rude to fellow customers who are probably experiencing the same pain I am going through.

These forums are monitored by Vodafone staff - I want a response from Vodafone to help me sort out these issues. I should not be left to try and muddle through on a forum because custome services don't have a clue what they are doing.