NAS drive no longer showing or being able to connect to

[DAVEYBLINE]

NAS drive has worked on all other routers.  Worked at first with the Vodafone router and then disappeared.  The drive is still working but doesn;t show for any device to connect to it through the router.  I reset the router and the drive appeared again.  That last a couple of days before it stopped working again.  I'm guessing there is an update on the router stopping this from working - what settings can I change to make the drive visible?

I contacted Vodafone and the only help they gave was to change the wifi channel and they assured me this would make a difference to a wired device - it didn't....

Hard drive is a Western Digital.

Cheers

[T_Scarface_M]

Hi DAVEYBLINE,

I don't know why it keeps disappearing from the network. My only advice to help you would be to check WD link below which is a helpful guide.

https://support.wdc.com/knowledgebase/answer.aspx?ID=20412&h=1&lang=en

Sorry I couldn't help more, maybe someone else will come in with more knowledge on this particular topic. 

Thanks,

[TJ]

@DAVEYBLINE Sorry to hear about the issues you're having, it's very strange that it's intermittent and appears for a short while then disappears 🤔

Have you got your MAC filtering turned off in the expert mode on your router? Is the Twonky enabled? Just a few bits that could possibly affect the NAS showing.

You can also try contacting our Broadband Live Chat team and speaking to our technical department to see if they have any advice.

Please keep us updated on this and let us know if you manage to find a fix. If you're still having problems, feel free to pop back to us also and we'll investigate further. 

[DAVEYBLINE]

Mac filtering is off and twinkly is on.

It doesn't work intermittently, it works at first when the router is reset and before it updates. 

I have tried the broadband help team and as I said they told me to change the WiFi channel which is useless as it's connected with a cable. 

[poggs]

If its an older NAS say more than 4 or 5 years old its possibly using SMBv1 to connect to the network.

In the windows creators update applied between october and late december 2017 Microsoft disabled SMBv1 protocol.

I found that this caused both my NAS' to disappear from windows.  I have a 1st gen WD mybook and Dlink dns 323 on my network.  Both of those disappear from my windows 10 box but could be seen by my tv, phone, ipad, laptop etc.

I re-enabled smbv1 and the nas' came back.

details here

https://support.microsoft.com/en-gb/help/4034314/smbv1-is-not-installed-windows-10-and-windows-serve...

Anyway.  If you fancy trying to see if its an smbv1 issue;

Go to Control Panel > Programs and Features > Turn Windows Features on or off > check  the box for "SMB 1.0/CIFS File Sharing Support"

reboot and try again.

[DAVEYBLINE]

There is a DHCP server setting under IPv4. Default is a lease time of 1 day which is how long the hard drive is visible for each time it is turned on. Changed this to forever and us now working fine.