NE12 - Benton

[tplday]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

Yes. 1/2 mile.

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

NE12 9SR

3) Does the issue occur if you try your SIM card in a different phone?

N/A

4) What errors are seen or heard when the issue occurs?

Can't play audio, video or load pictures. Pages load very slowly.

5) Does this happen on 2G, 3G, 4G or all?

Phone says it has 4G

6) When did you first notice this issue?

Last week.

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent

[Alex]

@tplday I've checked your local serving site (1977) and it's performing correctly. 

Please try your SIM card in another device, this will enable us to figure out if it's a SIM card issue or an issue with the device you're using. 

[tplday]

Not possible. Don't have another device and can't just ask a stranger. 

I don't have this issue anywhere else so how/why could it be my phone?

[Alex]

@tplday Have you tried manually forcing your phone down to 3G when this issue happens? 

If not, give this a go and let us know how you get on. :smileyhappy:

[tplday]

No difference. 

Instead of saying I had 4G it said H+ but still was ridiculously slow.

[Alex]

@tplday When in the affected area, complete a speedtest and screenshot your results. Post the screenshot in a reply on this thread.

This will allow us to look into your data speeds further. :smileyhappy: