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45GBin18days · ‎06-02-2015

My daughter received a text on her handset and replied. My monthly bill for her was over £1100. IPhone and vodafone are fully aware that people using WiFi end up on data when handset goes into sleep mode. My name says it all 45gb of excess data charges despite having WiFi available. One Test! ONE text not to me or an email. That text has crippled me financially because vodafone didn't even contact me when the bill was unpaid. First I knew was wheny service was cutoff. So I am expecting this month's bill to again be over £1000. DAYLIGHT ROBBERY.

kids · ‎15-02-2015

You should be able to go into Restictions and disable cellular data and a host of other thing in there. You can password protect any changes so that only you can restore them Of course that would only be of use when you can get you hands on the phone to set up the restrictions.

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45GBin18days · ‎11-02-2015

Vodafone ain't going to offer capping how else Can they land you with a bill of huge proportions. MY vodafone does not help if you have several handsets on accounts unless you check each handset individually.they.DO NOT WARN YOU

45GBin18days · ‎11-02-2015

Don't do it vodafone have terrible customer service and it's accepted practice to not warn you of going over data limit allowing Huge bills inexpensive of £1000 a month.

45GBin18days · ‎11-02-2015

Not warning you when you exceed your data allowance and "covering" yourself by claiming "my vodafone" app allows you monitor usage is disgusting and immoral. I have worked for nothing these last two months every last penny went towards paying my daughter's phone bill. First I knew was having my account suspended. Leave vodafone asap.

drey_p · ‎11-02-2015

Please stop spamming the boards with your issue. This goes against the House Rules.

At the end of the day, you should be having words with your daughter about the bill she has run up - this is her doing and not Vodafone's. Giving a child a contract phone is the same as giving them your debit card and PIN number... it is going to cost you money. If you wanted control of the childs usage, there is PAYG. At the end of the day, you could have kept an eye on her usage through My Vodafone online.

PWIAC

DaveCD · ‎13-02-2015

@45GBin18days

I can see we've received your email and we'll be in touch shortly.

We'll also notify any number using a lot of data with three SMS messages before they exceed their allowance unless these have been opted out of.

DaveCD

45GBin18days · ‎13-02-2015

All attempts have been made to stop this data being used but every 6 hours something updates and uses vast amounts of data.

Fri Feb 13 00:20	WAP	48276.239 KB
Thu Feb 12 18:13	WAP	131001.072 KB
Thu Feb 12 12:00	WAP	49806.277 KB
Thu Feb 12 06:26	WAP	90759.089 KB
Thu Feb 12 00:26	WAP	2312.993 KB
Thu Feb 12 00:00	WAP	8747.088 KB
Wed Feb 11 19:11	WAP	143981.766 KB
Wed Feb 11 12:02	WAP	206267.161 KB
Wed Feb 11 06:35	WAP	46770.056 KB
Wed Feb 11 06:32	WAP	29279.047 KB
Wed Feb 11 00:00	WAP	1742.916 KB
Tue Feb 10 18:00	WAP	128281.053 KB
Tue Feb 10 12:11	WAP	57327.587 KB
Tue Feb 10 07:23	WAP	177924.768 KB
Tue Feb 10 00:00	WAP	2435.057 KB
Mon Feb 09 18:00	WAP	118095.365 KB
Mon Feb 09 12:00	WAP	321035.025 KB
Mon Feb 09 10:34	WAP	49538.564 KB

Getafix · ‎13-02-2015

@45GBin18days wrote:
All attempts have been made to stop this data being used but every 6 hours something updates and uses vast amounts of data.

The Billing of data is Bundle up at regular interval. Therefore it does not mean that it is used at that time only.

In lot of cases there is only 1 bundled charge at Midnight, but when there is heavy Usage then it could be more frequent like in you case every 6 hours.

As Flipdee has mentioned get the phone check. Second thing is to have a Data Usage Monitor App which will tell you where the Data is being used.

And I am not a Vodafone Employee.

45GBin18days · ‎13-02-2015

yes exactly the same issue every 6 hours vast amounts of data used

Fri Feb 13 00:20	WAP	48276.239 KB
Thu Feb 12 18:13	WAP	131001.072 KB
Thu Feb 12 12:00	WAP	49806.277 KB
Thu Feb 12 06:26	WAP	90759.089 KB
Thu Feb 12 00:26	WAP	2312.993 KB
Thu Feb 12 00:00	WAP	8747.088 KB
Wed Feb 11 19:11	WAP	143981.766 KB
Wed Feb 11 12:02	WAP	206267.161 KB
Wed Feb 11 06:35	WAP	46770.056 KB
Wed Feb 11 06:32	WAP	29279.047 KB
Wed Feb 11 00:00	WAP	1742.916 KB
Tue Feb 10 18:00	WAP	128281.053 KB
Tue Feb 10 12:11	WAP	57327.587 KB
Tue Feb 10 07:23	WAP	177924.768 KB
Tue Feb 10 00:00	WAP	2435.057 KB
Mon Feb 09 18:00	WAP	118095.365 KB
Mon Feb 09 12:00	WAP	321035.025 KB
Mon Feb 09 10:34	WAP	49538.564 KB

45GBin18days · ‎11-02-2015

This is vodafones method of extras Ing as much money for of you as they can. Disable mobile data NOW you will be hit with a massive bill without warning otherwise. My last two bills where both approx £1000 and vodafone didn't make any attempt to contact me they just suspended account. DATA will be charged at £5-6.50 per 250mb. Disable back ground data, no cloud apps and ONLY turn data on when you really have to. Leave vodafone asap and spread this information vodafone use datata drive to get you accustomed to using data before screwing you over BIGTIME.

45GBin18days · ‎11-02-2015

The inability to edit posts to correct spelling is just another example of vodafones incompetence.

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