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Network Unlock Code not working

srivaidyanathan
1: Seeker

‎12-05-2017 06:36 PM

Can someone please help. Have not had a good experience with Vodafone. I was a PAYM customer for 2 years with a Samsung Galaxy Note 3. After I left tried to get my phone unlocked but the NUC code did not work (error message said "Code unsuccessful". Tried calling customer services a few times, no help. The last time the customer services person advised me to go to a store! Finally get an email saying the phone is already unlocked! Well its not. I would appreciate any advice.

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1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

‎12-05-2017 07:17 PM

Hi,

 

Id try another main Networks activated SIM card and try the code again exactly as it's been provided. 

That's poor advice being told to visit a Vodafone Highstreet Store as they have no access to those systems :Sad_face:

If you still get stuck ring 191 and ask the frontline agent to escalate the problem to the Nuc Resolutions Team. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.