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21-01-2017 12:53 PM
My new mobile doesn't seem to connect to the Vodafone network
21-01-2017 01:49 PM - edited 21-01-2017 02:05 PM
Hello @ianmetherell
If I may put a few questions to you too.
Where did you obtain the phone from ?
If not from Vodafone Uk then I'm wondering if it's unlocked to accept a Vodafone Sim Card.
Is the Vodafone Name in the phones status bar or does it say No Network.
We need a lot more information and specifics in order to properly help and guide you.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
21-01-2017 03:47 PM
Updated handset on same number. New sim card. Worked OK for a couple of days. Internet via wifi is fine
21-01-2017 03:50 PM
@ianmetherell wrote:Updated handset on same number. New sim card. Worked OK for a couple of days. Internet via wifi is fine
If a person has a Sim Swap to replace their old SIM card then it's typically recommended to de register their number from the Sure Signal for a period of 24 hours.
And and then re register after 24 hours.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
21-01-2017 02:36 PM
21-01-2017 02:54 PM - edited 21-01-2017 02:55 PM
I note you've posted in the Sure Signal Boards.
Has this anything to do with a Sure Signal?
Threads like this can grow quite quickly if we don't get all the relevant information at first.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
21-01-2017 03:42 PM
I just spoke to Vodafone who are de-registering our phones (tewp) from Sure Signal and will then re-register them. May be the problem was that the Blackberry was seeking 4G but the SS is only 3G?
21-01-2017 03:46 PM
Ah so this is connected to using your phone with a Sure Signal.
Yes the Sure Signal pushes out 3G.
So turning off 4G in the phones settings has been known to help by forcing the phone to search for a 3G connection only.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.