New SIM - no signal...

[dweaver1]

I got a new phone, with a new SIM & it didn't get anything from my 'sure signal'

So I de-registered & now I cannot re-register - I just get an error - Error invoking portlet "VAPGatewayController"

What should I do ?

[dweaver1 · Accepted solution]

Just tried registration again - it worked.
Checked my phone - no change....
Switched my phone off & on - sucess.
Problem solved - sorry..

[Retired-Matt_Vo]

Hi dweaver1

Glad to see you have managed to get this to work

If there is anything else please let us know and we'll be in touch.

Thanks

Matt

Moderator

[ihenders]

Hello, I moved to a new SIM yesterday, but my Sure SIgnal hasn't caught up despite multiple resets.

Can you resynch it for me?

The SS ID is 40111654907

[Retired-Ian_]

Hi inhenders,

That's been done for you.

To make sure the resync completes, can you perform a factory reset:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour

Thanks

Ian

[MollyAnn21]

Hi does doing this delete everything of ur phone? 

[ChazzD]

@MollyAnn21

Resyncing your Sure Signal won't delete anything from your phone. 

If you're having Sure Signal issues, please take a look at our Sure Signal Troubleshooting thread. Post back your results if you’re not directed to an existing thread.