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Hi Tom,
Your Sure Signal is still showing as deregistered.
You can register it through your My Vodafone.
We have a help video showing you the registration process; check it out here.
Hi Nokk,
Your Sure Signal hasn’t connected to our servers since 13 March.
If your wife changed her phone after this time, the new SIM details won’t have been picked up by the device.
A factory reset of the Sure Signal should pick up the changes.
To do this:-
- Find the button on the base of the unit next to the Ethernet ports
- Press and hold the button for approximately 30 seconds
- Once the lights come back on, release the button
- The Sure Signal will come online in around one hour
Cheers,
Andy
Hi windsurfkid,
The resync has been sent through for you. To complete it, please reset your Sure Signal and give it an hour to come back online. 
Cheers, Ben
Hi windsurfkid,
The resync never went through, so i've done this again for you now.
If it still doesn't work you'll need to remove your number from the Sure Signal for a few hours. You can then re-register it.
Thanks,
Kay
Hi windsurfkid.
It seems as though you've connected since posting.
Are you still having difficulties?
The light sequence you describe shows the Sure Signal is ready to take calls.
DaveCD
