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Solution

New Iphone 5s not connecting to Sure Signal

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Nokk
4: Newbie

‎06-04-2014 11:01 PM

Hi

My wife has just upgraded her phone from a Iphone 4s to a 5s which involved a sim swap (micro to nano). The 4s worked perfectly with the sure signal but the 5s is not connecting. The Sure Signal is working fine as my phone is connected with a full signal.

I have deleted and re added my wifes number a few times but no change. Please can you advise

My sure signal number 40134921556

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Retired-Andy
Moderator (Retired)
Moderator (Retired)
In response to TommyP999

‎08-04-2014 04:23 PM

Hi Tom,

 

Your Sure Signal is still showing as deregistered.

 

You can register it through your My Vodafone.

 

We have a help video showing you the registration process; check it out here.

 

 

Hi Nokk,

 

Your Sure Signal hasn’t connected to our servers since 13 March.

 

If your wife changed her phone after this time, the new SIM details won’t have been picked up by the device.

 

A factory reset of the Sure Signal should pick up the changes.

 

To do this:-

 

  • Find the button on the base of the unit next to the Ethernet ports
  • Press and hold the button for approximately 30 seconds
  • Once the lights come back on, release the button
  • The Sure Signal will come online in around one hour

 

Cheers,

 

Andy

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lizebee53
2: Seeker
2: Seeker
In response to DaveCD

‎11-05-2017 09:02 PM

Hi. Have upgraded our sure signal from a Version 1 to a Version 3. Have registered device. My Samsung is working but my husband's iPhone 5S is not woring. 

Serial Number of device is 42170149746

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Alex
Moderator (Retired)
Moderator (Retired)
In response to lizebee53

‎12-05-2017 11:45 AM

@lizebee53 Please remove and re-add the affected number - allow six hours between this process.

 

Our Live Chat team are also able to assist you with this. 

 

Let us know how you get on. :smileyhappy:

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broenddwyn
2: Seeker
2: Seeker

‎10-06-2015 10:41 AM

Hi, I too have just changed to a nano sim for my iphone 5s and did a reset of my VSS box but no joy. Could anyone help please? (I did all this a couple of weeks ago).

VSS s/n:21227750763

Speed test: 34.80 - 9.04

Ping: 36

IP: 86.190.197.126

Traceroute: Could not 'copy' it to paste it here.

Thanks, Jim

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Gemma
Community Manager
Community Manager
In response to broenddwyn

‎10-06-2015 07:07 PM

@broenddwyn

 

With you having a new SIM, please remove the number that’s not working from your Sure Signal account and then after 24 hours re add it.

 

Once you’ve done this, perform a factory reset:

 

  • Unplug the Ethernet cable from the Sure Signal
  • Locate the button on the base of the box next to the Ethernet ports
  • Press and hold the button for approximately 30 seconds
  • Once the lights come back on, release the button
  • Plug the cable back in

 

Allow around one hour for the Sure Signal to come back online.

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