New R215 activation

[azium]

I've just bought a new PAYG R215 from the web shop.  It was supposed to include some 4g data, but I can't work out how to activate it.  The device is connecting to the network ok (on 3G only) but won't let me use data (the wifi connection is ok too).

When I check my account online it says there is no credit & no data allowance.  If I try & top-up it says that the number isn't valid for top-ups (not that I want to add more money to a device that is currently useless)!

[DaveCD]

@azium 

We'll check the account for you, contact our Live help team.

If they're not there straight away, sit tight and an advisor will be with you as soon as they're available.

DaveCD

[nsgoodwin]

Interesting, I had exactly the same issue.

It is advertised including 6GB of data but nothing there when you turn it on.

It took me about 1hr on the Chat & telephone to resolve this and I had to direct the Vodafone call handler to their own Vodafone web page to point out the price included data as they were telling me I had to top up first.

It was resolved - but Vodafone systems should have been set up so it was loaded automatically.

Wonder how many people give up and pay twice?