New Sim in iPhone 5, sure signal not working

[marcopolo007uk]

I was using an iPhone 4 with my home Sure Signal without issue, I've now swapped to an iPhone4 Sim to iPhone 5 and using a new sim. (To complicate things the iPhone5 was originally registered as another SureSignal user, who now owns an S3!!)

I've gone through the steps detailed on the forums (Remove Add, Reset the Sure signal, etc) but it still doesn't connect using 3G. (Another iPhone 5 and S3 both are connected ok) 

Can you force a refresh as this seemed to cure a few peoples issues

[Retired-Lee]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[marcopolo007uk]

Hi Lee,

SureSignal works mighty fine for 3 other phones (An iPhone5, Galaxy S3 and an iPhone4) so Im confident there's not a networking issue to resolve.

The Serial is 21224334199

Thanks for your help.

[Retired-Lee]

Hi marcopolo007uk,

Thanks for coming back to me. I'm just trying to cover all bases

I've forced a resync of the VSS. Please factory reset it and let me know if you need any more help.

Cheers,

LeeH

[marcopolo007uk]

Hey Lee, that resolved the issue. All phones are once again showing full 3G bars in the house.

Thanks for your help.

Marcus.