New Sure Signal not working correctly.

[Reverend2008]

I had a Sure Signal v3 that worked perfectly well for a couple of years before it completely died.  I recently bought a new one, and it's totally unreliable.  Some days it works, and then randomly it'll stop.  I'll unplug it, plug it back in and most of the time it'll come back up.

However, sometimes this doesn't happen and today is one of those days. It just sits there with light #1, the red one, solid. Light #2, slowly flashing.

I've spoken to VF three times previously about this now, and keep being told the SS is fine, that there's no issue with the Sure Signal and that it's my router / ISP / network. But let's be honest - that's obviously c**p. The last SS never had an issue until it died.

I believe the SS has been remotely reset by VF twice now but I have no way to confirm this.  The SS clearly doesn't work, but VF are being totally belligerent about it and won't replace it.

Can someone here help?

[Reverend2008]

I don't have that option.

Can you explain, please, why is it that my previous SureSignal worked without any issues whatsoever on the same line, on the same router, using the same cables, whilst this one doesn't and yet according to Vodafone it's still the router/line/cable that is at fault?

[Reverend2008]

PS. It'd be awesome if I didn't have to wait 24 hours for each reply.

[Rahim]

@Reverend2008 By testing the Vodafone Sure Signal at a different lolcation, we'll be able to determine if it's a fault with the device itself as opposed to your ISP. 

Once we know the outcome, we'll be able to look into a new resolution. 

[Reverend2008]

I don't have that option. 

And why do you keep ignoring the fact my old SS worked fine on the same setup?  I'm trying my hardest to be patient here but it's starting to feel a bit like a joke.

[Rahim]

@Reverend2008 We can assure you that we haven't ignored the fact that your original Vodafone Sure Signal worked fine under the same set up with your ISP. 

However, we are trying to determine if your device is faulty before we can take further action. 

[Reverend2008]

It's faulty, obviously. I don't have the option to try it at a friends house, or family member... So what's next?

[DaveCD]

@Reverend2008,

Until we can see the fault is with the SureSignal, we're unable to look at our other options.

Your local store may be able to set this up and test it and this will be down to the managers discretion.

[Reverend2008]

Now all the lights are on but I still don't have access on either of our phones here.  Have rebooted the phones but still no 3G. 

I would love to log in to Manage My Sure Signal and check our numbers are still added to it, but of course I cannot log into My Vodafone without the Security number that gets texted to my phone! (who's genius idea was that!?).

Getting so fff ... frustrated with this now.

[Reverend2008]

I had a Live chat with Vodafone tech team, and the guy there said that there was an issue with IP address conflict on your system as I'd had 3 Sure Signals registered on that router previously.  He said he has now fixed the IP conflict and remote reset the Sure Signal (this was yesterday afternoon).

Since then, I have had a flashing Red light, and lights 2 and 4 are orange.  This is unchanged for about 16 hours now.  What fresh hell is this?

[Rahim]

@Reverend2008 Your Vodafone Sure Signal is showing that it's made a connection earlier today (14 October 2016). 

Please let us know if you're still having issues.