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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73880 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229885 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203977 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal not working with ported number

My Wife's number was ported from Orange 2 days ago, I have been able to add the ported number to my Suresignal database, which I did about 12 hours ago, however the Suresignal is still not accepting her connection. I tried to add her temporary vodafo...

iPhone 5 not connecting to sure signal

I have just bought a new pay as you go iphone 5 and it won't connect or get a signal from sure signal. I have tried resetting it and turning the phone on and off to airplane mode. I transferred my number and it was active on sat night but it still wo...

Davyb21 by 2: Seeker
  • 9958 Views
  • 4 replies
  • 0 thanks

Resolved! Sure Signal Samsung Galaxy S3 Does Not Display 3G

Hello All, I recently joined the eForum and it seems a very busy one! We have a Sure Signal my wife has a Samsung Galaxy S3 and I have a iPhone 4S. After Vodafone Tech Support reset the router my phone has displayed full bars and 3G yet my wife's pho...

Sure signal and blackberry curve 9320

  Hi,   I have VSS 2, I have two vodafone mobile phones and as of this week its all gone wrong.   My phone is a iPhone 5 which connects perfectly on VSS 2 - I am the administrator on (removed number for security)   My other phone (for my son) is a Bl...

SimonGF by 2: Seeker
  • 9989 Views
  • 1 replies
  • 0 thanks

Can I request a reset please

HelloMy SS is successfully connected to Vodafone (lights, one, two and four lit and solid), but the two phones registered with the box are no longer able to connect.Everything was working fine until I changed my router. On plugging into the new route...

Resolved! resync my sure signal?

Hi, My new SS3 refuses to work on my sky router. Please can someone resync it, sn 40123307031. I have registered it, deregistered it, spoken to someone on the phone that todl me the systems were down with no luck Thanks,Tim

tshaw by 2: Seeker
  • 11090 Views
  • 2 replies
  • 0 thanks

Resolved! iPhone5 not working with Suresignal

Hi, I've just switched from Android to iPhone5 and its not working with my sursignal. Is a resync required? I've removed the phone number and re-added it as a user and also tried rebooting the suresignal but neither seem to have worked. Suresignal se...

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Resolved! Power light steady, internet light steady, no other lights on ssv1

Hi, recently registered a ssv1 and tried to configure it. The first two lights are steady green but the remaining two lights are not illuminated or flashing.On power up the device appears to attempt correct sequence but fourth light flashes slowly fo...

s_c by 2: Seeker
  • 10594 Views
  • 3 replies
  • 0 thanks

Resolved! Need Suresignal help please?

We bought a secondhand Suresignal off eBay, it appears to be operating correctly, however we cannot register it as apparently it is already registered. The serial number is 21229587171.Can someone help please?Many thanks

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