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New broadband connection

darthpaul6
2: Seeker
2: Seeker

‎01-11-2017 10:32 AM

Hi all,

 

Our service has started today. I've fired up the router, and both the internet and wi-fi lights are solid green. My mobile devices have picked up the router and connected to it, but I'm not able to connect to the internet.

 

I've tried connecting my Mac to the router via Ethernet but still no joy. I'm not even able to log in to the router itself.

 

Any suggestions, or am I just being impatient? :Cry_Laughing:

Thanks in advance.

 

Paul

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1 REPLY 1

Alex
Moderator (Retired)
Moderator (Retired)

‎02-11-2017 05:13 PM

Hi @darthpaul6 🙂

I do hope everything is up and running for you now. 

If it's not, our Broadband team will be happy to assist further. You're able to contact them on Live Chat or by calling 08080 034 515 (free from all UK landlines and mobiles) with lines open between 8am and 11pm, seven days a week. 

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