New broadband supplier and Sure Signal has stopped working

[HUWJAMES32]

Hi there,

Had a new fast broadband installed yesterday from Gigaclear - small company offering rural broadband. And now my Sure Signal isn't working.

I read on another post that the IP address might not be Whitelisted?! Does this apply to me???

IP address is - 82.163.149.119

[BandOfBrothers]

Hi,

It certainly could be that the new IP address isn't on their whitelist. 

I'm sure one of the Vodafone Tech Team will be along to engage with you. 

In tne troubleshooting guide there is an 'option not listed' link that shows how to run a traceroute. It may help the team if you run this and post the results here. And what version of SS device your using. 

Vodafone Sure Signal Troubleshooting Guide.

[Colleen]

@HUWJAMES32 I've checked your IP Address and I'm unable to see any errors. 

As advised by @BandOfBrothers please take a look at our Sure Signal Troubleshooting thread, then post back your results if you’re not directed to an existing thread.

[Nabs]

@HUWJAMES32 If your broadband supplier has changed the Sure Signals VPN route will no longer be valid.

The quickest way to resolve this would be to de-register the VSS, do a factory reset, then register it again. This should force the system to reconfigure for your new suppliers network.

[gsmsecure]

Check MTU packet size is 1500 otherwise it simply won't work..