New contract but no phone..

[DD]

My new contract with Vodafone starts today but the phone (iphone 6) is unlikely to be delivered till early October. 

Why should I have to pay close to 1 months worth of a higher contract and not stay on my current one till the new phone is delivered?

[JeanPauldeJong]

Yes shame shody and dodgy practise being applied to me. My new (upgraded) contract commenced last Tuesday. They now can't tell me when the device will be delivered...

[db_9]

Same here, I'm a new customer to vodafone and pre-ordered my iPhone 6 plus last Friday. My contract starts today but it's looking doubtful my phone will arrive today now, still haven't got a confirmation email containing a tracking number!! Guy on live chat promised I would receive it today (which I took a screen shot off) but it's not looking good! I think my 14 days to cancel might be applied soon, not happy at all and not a good start as a new vodafone customer

[Jordo__]

Because you're paying for your line rental, which Vodafone is still supplying, regardless of the status of the handset's delivery.

[JeanPauldeJong]

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@Jordo__ wrote:
Because you're paying for your line rental, which Vodafone is still supplying, regardless of the status of the handset's delivery.

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But if you can't use it then it is rather pointless. And it isn't just the line rental part because if it was then surely the cost would be the same as the SIM Only equivalent cost.

[DD]

As someone else mentioned, those that took insurance out (like myself) are paying insurance for a phone we don't have yet. 

The £5 per FULL week is nice (which we will see in JANUARY) but not really going to cover the extra cost over the 2-4 weeks waiting.. 

[KD]

Hi all

I can understand your concern.

I've added a post about this here - iPhone 6 and 6 Plus back-order upgrade credit

We are aware of delays on confirmation emails. Click here for more information on order tracking.

Thanks

K

[JohnMuggleton]

Hello Vodafone (@KD), i have followed the link above and seen my tracking through to DPD, but the number provided isn't recognised on the DPD link provided by Vodafone.. i spoke to DPD and they said the order wasn't ready by Vodafone? (but your website/web order number said it was? IS MY PHONE COMING TODAY OR NOT?

Please see screen grab. taken at 1404 19.09.14

[Retired-Sarah]

Hi JohnMuggleton,

Welcome to the eForum.

Have you tried entering the reference number in your screen shot into the box on the right hand side of DPD's web site here?

Thanks,

Sarah