I don't have a problem! I'm sure most of the posts here arrive because a customer has a problem. I did have one on the day of connection (23rd May) but this was resolved when I phoned in the following morning. It seems the system defaults to having all content blocked but because the paperwork does not get completed before connection day it's not possible to enable anything via 'my vodafone' at this point. However, your operator Sam sorted me out with no delay. Also the helpline was answered immediately - not something one always gets from a voicemail system.
Just one thing to mention which might help people - when logged in to the router one is pushed - hard - to change the WiFi password from the default. Very sensible! However, there are a couple of issues which you might like to point out to new customers. If you use a phrase for the WiFi password and it contains spaces it doesn't work. No error is shown, but wireless devices fail authentication. Also one is required to use at least one symbol - but they don't all work (the £ sign is one example). In this case there is an error message so correcting it is rather more obvious.
Apart from that, no problems and the system is FAST! Maybe I'm lucky and live in a 'good' area.
Thank you again for providing a good service. Also the fact that you can be contacted by phone and are not on a premium rate number. Obviously if there's a problem with the broadband it might not be possible to get access to a web page. Some of your competitors have not realized that
Roger.
.png "Moderator (Retired)"){kind=icon}
