New i-phone 4 not working with Sure Signal

[JCHILDS]

Sure Signal V2 has worked fine with my wife's i-phone 4. My new i-phone 4, identical, will not connect to it. 3G is enabled, and have tried resetting the SS to no effect. Can you assist please?

[Phil]

Hi JCHILDS,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Phil

[JCHILDS]

Thanks Phil,

Here are the results you asked for.

Speed test; Download 6.18Mbps, Upload 0.84 Mbps

Ping 34ms, Jitter 1ms

External IP 86.162.112.210

VSS serial 40120137084

Traceroute

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  192.168.1.1 (192.168.1.1)  0.743 ms  0.466 ms  0.532 ms

 2  217.32.147.3 (217.32.147.3)  17.696 ms  19.050 ms  18.698 ms

 3  217.32.147.46 (217.32.147.46)  21.119 ms  20.474 ms  20.520 ms

 4  213.120.156.26 (213.120.156.26)  22.520 ms  22.732 ms  21.646 ms

 5  217.41.168.231 (217.41.168.231)  22.917 ms  22.368 ms  21.972 ms

 6  217.41.168.109 (217.41.168.109)  22.130 ms  21.969 ms  21.770 ms

 7  acc2-10gige-0-2-0-7.l-far.21cn-ipp.bt.net (109.159.249.231)  22.273 ms

    109.159.249.250 (109.159.249.250)  23.073 ms

    acc2-10gige-0-2-0-4.l-far.21cn-ipp.bt.net (109.159.249.225)  21.842 ms

 8  core1-te0-0-0-14.faraday.ukcore.bt.net (109.159.249.169)  24.432 ms

    core1-te0-15-0-16.faraday.ukcore.bt.net (109.159.249.157)  23.064 ms

    core2-te0-15-0-4.faraday.ukcore.bt.net (109.159.249.153)  28.791 ms

 9  host213-121-193-129.ukcore.bt.net (213.121.193.129)  21.085 ms  22.382 ms  22.280 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  26.215 ms  24.055 ms  23.256 ms

11  85.205.116.2 (85.205.116.2)  24.375 ms  23.370 ms  24.146 ms

12  * * *

13  * * *

14  * * *

Then just *** all the way.

Thanks

[Retired-Andy]

Hi JCHILDS,

Thanks for the information; your IP address is on our whitelist and everything is fine with your traceroute.

Your Sure Signal connected to our servers yesterday at 19:48, are you still unable to get a signal? I’ve also resynced your Sure Signal again to make sure it’s as up to date as possible. To make sure the resync completes, can you perform a factory reset:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour

Let me know how you go on.

Thanks

Andrew

[JCHILDS]

Hi Andrew,

It seems to be working fine now. 4 bar signal strength and 3G signal.

Thanks, John