New iphone 5 not working with Sure Signal

[clairewinstons]

My phone has been upgraded to an iphone 5 with a new SIM. That happened yesterday afternoon. After reading these forums I have tried a full reset of the sure signal and also removed and replaced the micro sim. I'm still unable to use the sure signal and so I have no mobile coverage. My sure signal serial number is 40112532052

I can't change sure signal owner because I do not have another VF account holder to transfer it to.

thanks

Claire

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator