New user added to Sure Signal but not recognised

[glinetsky]

Hi

I have registered SureSignal v.2 yesterday and am happily connected (test calls made successfully).

I added a second user (my wife) successfully and she got SMS confirmation. However, the SS box does not seem to recognise her.

thanks 😞

[Retired-James]

Hi glinetsky 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your Sure Signal serial number:

Thanks

James

[glinetsky]

Hi

I checked the threads, saw similar problems but could not find any specific solution.

My box s/n is  40112878455. My additional user ends with xxx-624

thanks.

[Retired-Kay]

Hi glinetsky, 

There is a location change showing as failed which could be causing an issue, I've updated this for you today. 

Please do a reset and let me know how you get on;

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

Thanks, 

Kay

[glinetsky · Accepted solution]

Kay hi

Whatever you've done plus the reset did the trick! 

Both users are up and running.

thanks!

Spoiler

:smileyhappy:

[Retired-Ian_]

Hi glinetsky,

That's fantastic news, thanks for letting us know. :smileytongue:

Ian