No Mobile Data since Sim change - for over 7 days, even with numberous help desk calls

[jamesfletcher1]

Hi,

I upgraded my phone from a 4s to a 5s over a week ago. As I was out of contract the store at myself and wifes request signed us up so I would be ender the wifes contract to get the 15% family and friends discount (i.e. ported the number over).

Anyway, number got ported over eventually to the new sim card - however ever since then I have had no mobile internet.

I am unsure of a) the status of the switchover of the contract, or b) having read some of the scripts if I have been put onto paygo or im in some hole between the cracks awaiting the move from my account to the wifes account.... anyway - point being I have been trying to resolve the issue with the helpdesk for over a week - a call a day so far....

So in summary......

I am told there is NO REASON on the account why i should be barred mobile internet.

I have the issue in ANY LOCATION. I can also confirm that my identical work phone on vodafone has E, 3G and gprs all working fine when sat next to my personal 5s.

I have rules out the phone being the issue by swapping my work SIM our of the work phone and placing it in my personal phone... gave me 3G straight off... I have also put my SIM in my work phone and recieved no mile data.... in addition to this ...

I have been sent 2 MORE SIMS and have swapped to these over the past 10 or so days.... AGAIN NO RESOLUTION OF THE ISSUE...

therefore its NOT THE PHONE and its NOT THE SIM card....

So will SOMEONE PLEASE TELL ME WHATS WRONG WITH MY ACCOUNT THAT NO ONE SEEMS TO BE ABLE TO SPOT...

as it is the complaints in and im awaiting a call from a Manager to tell me what is going to happen next but if anyone can PLEASE PLEASE PLEASE tell me whats wrong as its doing my F nut in.

as an aside, I am told that all off my discussions and attempts to resolve the issue have been typed into the account database so theres probably a book worth of background information in there from the poor sods who keep having to put up with my despondent calls for help

Regards

James

[ndsblack]

Hi,

Still no mobile data, into my 3 Rd week now.

Not sure what email reference you need?

Kind regards

Nick

[ndsblack]

Hi,

Just need my account sorting to be able to get Mobile Data.

Kind regards

Nick

[Tash]

Hi @ndsblack,

So we can look into this further for you, please contact us through the details provided in the private message I'll send to you shortly.

A member of our team will then be in touch to help.

[ndsblack]

Hi,

You are not alone.

Same problem here.

Not the phone

Not the sim card.

Stopped when added order to my account as need new sim card.

Upgraded in September 16 no probs since, but someone did not close the order and when another order added it ##~## data up.

Met another customer in the shop with exactly same problem and his had been going on for a month with no resolution.

Two weeks now, no data.

Super users in Vodafone can't fix it

Vodafone store cannot fix it.

They know it's my account that is the issue, but cannot resolve it.

[ndsblack]

Hi, 

Please can you sort my account out too as it's exactly the same issue

Not phone

Not sim

Happened after new sim order on my account.

Getting desperate!!!