No Sure Signal After Putting SIM in Different Phone

[simoneday]

Hi,

My Blackberry Bold 9780 was damaged badly last night and no longer is working, so I put my SIM into a spare phone (same model) that is not currently being used. My problem is that Sure Signal is not working now with my SIM in a different phone. I cannot see any similar threads on this. Can anyone advise what I need to do to get it working again (as I cannot make phone calls without it), please?

Thank you,

Simone

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[simoneday]

Hi Matt,

Thanks for your reply. The results I have are:

Test Speed: Download speed = 18.08mbps, Upload speed = 13.57mbps

Ping: Packet loss = 0%, Ping 13ms, Jitter 4ms

IP address 86.178.201.209

 VSS Traceroute:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\simone>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\simone>

Thanks for your help!

Simone

[Ben_H]

Hi Simone,

Thanks for that. So we can fully investigate this, could you supply all of the details Matt requested originally? Your Sure Signal ID number for example is essential in letting us find your unit history report so that we can see if there's anything that we can fix without you having to email in.

Cheers, Ben

[simoneday]

Hi Ben,

Thanks for getting back to me, and apologies, I thought I had included everything but missed the ID number! I can only see a serial number which is 40122462829. However, this morning everything seems to be working again!? I have a full signal and when I make calls the phone light is coming on on the Sure Signal box as it should. Slightly confused at this but pleased1 Thanks for your time and wishing you a very Merry Christmas!

All the best,

Simone