No e mail update since 25/7

[triedeverything]

I discovered today that one of my 3 email accounts are not updating, the other 2 are fine. The one not working is a Sky a/c.

To try to fix it i deleted the a/c on my Samsung A3, then found that it would not let me add it again, it just says "Cannot safely connect to server "

What does that mean, and what what can i do to get it working again ?

[BandOfBrothers]

There is a similar thread here > http://forum.vodafone.co.uk/t5/Android/Emails-not-working-since-25-7/td-p/2567970

If this was my phone then after checking everything I'd first clear the phones system cache and try again. Usually to clear the system cache a person turns off the phone and follows a series of button pressess that will lead you to the system files. 

If no joy then as a last resort create a back up and factory reset. 

[triedeverything]

I did read the thread that you mentioned, which is why i deleted the a/c.  I dont know how to delete the cache on this phone. i'm scared that if i do a factory reset i will loose all apps etc. Do you think Voda chat would be able to help ?

[63johnw]

Hi @triedeverything I have had this problem before. I had to delete the account and leave it for a day or so then I input the settings manually.

The settings I used were

Incoming IMAP server

imap.tools.sky.com

Port 993

Security SSL

Outgoing

smtp.tools.sky.com

Port 465

Security SSL

Hope this helps.

[triedeverything]

Thanks 63johnw , thats what i will try then, hope it works for me too.

[BandOfBrothers]

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@triedeverything wrote:

I did read the thread that you mentioned, which is why i deleted the a/c.  I dont know how to delete the cache on this phone. i'm scared that if i do a factory reset i will loose all apps etc. Do you think Voda chat would be able to help ?

---

You may find the process to clear the System Cache in > Here.

[triedeverything]

Thanks for taking the trouble to help both of you. I will see what happens.

[deramzola · Accepted solution]

just fixed my old S3 with same problem - deleted account and input settings manually - instead of just SSL as mentioned in the other thread change to SSL accept all certificates - Sky mail servers must have changed something in the authentication responses - now using certificates I guess as I have always just had SSL in the phone email setup

[triedeverything]

Thanks Deramzola, That has fixed it for me.  I dont know how to put your answer as " solved "