@BrassedOff2018wrote:
We joined Vodafone Home Broadband in January this year and all was well until two weeks ago when it suddenly stopped working one evening. I reported it the following day and apart from one call from the tech team, I've had to chase this all the way and we are still no nearer a solution. I keep being told it's a problem in the box on the streeet and Vodafone are waiting for BT Openreach to fix it, but two weeks on and still no sign of sorting it out. The last customer services person 'took ownership' of our issue and promised to call every day with an update. Guess what? Yes, not one phone call! What makes it worse is Vodafone's virtual shrug of the shoulders to all of this. Three emails to the Complaints Dept. have yielded no response and all we have been offered so far is a data sim for a MiFi device. That doesn't sound too bad until you realise that we have to make a two hour round trip to the nearest store, and take out a rolling contract on a data sim. Once home we have to ring customer services who will credit the sim for us and when our home broadband is eventually fixed, we have to remember to cancel the rolling data sim contract.
It seems as if we have to wait 8 weeks before the Ombudsman will even look at our case so we're stuck paying for a service we don't have and becoming more and more frustrated with the whole thing. Anyone have any clues as to how we can make Vodafone listen and get our broadband fixed?
One more certainty, from experience, this forum won't help fix your problem.
Try using ceoemail.com to message their directors to take notice, spam twitter and make a nuisance of yourself.
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