No lights on VSS3

[nakednorman]

Hello,

My VSS3 has been working since June, without problems.

But when we got up this morning there were no lights on it and the mobile phones don't work (this is a dead spot without the VSS3).

I've tried the VSS3 in different sockets - still no lights.  (Other things work in the original socket.)

Please advise.

Best regards,

NN

PS - by "no lights" I mean none at all - not even the red power light.

[DaveCD]

Hi nakednorman,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[nakednorman]

Hi DaveCD,

Sure Signal Troubleshooting doesn't help - it assumes you start with a red light - I don't have any lights.

Speed - 0.35 Mbps up;   6.57 Mbps down

Ping 56 ms;  Jitter 1ms

ip 82.71.4.238

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    82 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]

  2    46 ms    45 ms    46 ms  losubs.subs.dsl4.wh-man.zen.net.uk [62.3.83.6]

  3    46 ms    46 ms    45 ms  no-dns-yet-62-3-86-9.zen.co.uk [62.3.86.9]

  4    46 ms    57 ms    45 ms  ge-2-0-0-0.cr1.wh-man.zen.net.uk [62.3.80.49]

  5    53 ms    65 ms    54 ms  ge-3-0-0-0.cr2.th-lon.zen.net.uk [62.3.80.45]

  6    57 ms    55 ms    55 ms  ldngw1.arcor-ip.net [195.66.224.209]

  7    54 ms    54 ms    54 ms  85.205.116.2

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

C:\>

C:\>ping -a 212.183.133.177

Pinging cluster4.vap.vodafone.co.uk [212.183.133.177] with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Ping statistics for 212.183.133.177:

    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\>

VSS3 Serial No 40131141935

The VSS3 still has no lights at all and is now stone cold (it used to run very warm).

Best regards,

NN

[DaveCD]

Hi nakednorman

Your traceroute looks fine, and so does everything from this end.

Can you advise me which router your using and ensure the following ports are open:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 212.183.133.177-179
• 212.183.133.181-182
• 212.183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

• Unplug the ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

 Thanks

DaveCD

[nakednorman]

Hi DaveCD,

The router is a Technicolour TG582n - a pretty basic device and I can find no way in it's user interface to check/adjust the setting you mentioned.  I have also used a Thompson ST780WL in the past and they have both worked well with the VSS3.

The VSS3 was working last night but all it's lights were out at 08:00 this morning.

Quote from your post "Once the lights come back on, release the button" - please note - none of the lights EVER come back on, no matter what I do to it.

Also, if I plug it into the router, the port ethernet light on the router DOESN'T come on.

If I plug it into my Netgear GS608 switch then the ethernet light on the switch DOESN'T come on, (it had been working on on Port 3 of the Switch until this morning).

No lights.  No life.  Stone cold.

It's looking a bit like Monty Python's parrot to me.

Best regards,

NN

[Retired-Andy]

Hi nakednorman,

Apologies for any confusion, your Sure Signal is definitely bereft of life and has gone to meet its maker :smileysad:

In this situation, you’ll need to send it for repair.

Let me know how you get on.

Cheers,

Andy

[nakednorman]

Hi Andy,

Thanks for your reply and yes, I think the VSS3 has shuffled off it's mortal coil - it is an ex-VSS3 :smileysad:

However, your link says to take it to my nearest VF store.  I live 'in the sticks' and this would be a 1.5 hour round trip, £8.50 diesel and £3.50 parking - not very ecologically friendly nor very financially friendly.  Especially if I have to return to pick it up when it's repaired.

Is there some way we can do this by post, please? (I still have the original box.)

Best regards,

NN

[DaveCD]

Hi nakednorman.

It was wishful thinking I think on my part.

You can always use the other method on the link to contact customer care.

Thanks

DaveCD

[nakednorman]

Hello,

This is turning into a bit of a nightmare.  I have been trying to find how to return my dead VSS3 by post.

I've been on the phone to VF for ages (by landline - my mobile doesn't work without the VSS3).

So far I've been cut off twice and ended up down 3 dead ends with no options left.  Why is it so difficult to find an address to post a faulty item?

Please help,

NN

[Retired-Andy]

Hi nakednorman,

We can certainly help you with this.

Get in touch with us here.

Thanks,

Andy