No service DG1 Dumfries

[heatherjs1]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
Had to travel 2 miles before got signal back.

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.
DG1 1UJ 

3) Does the issue occur if you try your SIM card in a different phone?
Yes

4) What errors are seen or heard when the issue occurs?
No service

5) Does this happen on 2G, 3G, 4G or all?
All

6) When did you first notice this issue?

Aug 15!!! Had to get sure signal box which improved the situation whilst at home address. Issue started again this morning 23.02.17

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
Shows as no signal on my phone, then jumps to 2 bars signal but still unable to make or receive calls or texts, then jumps back to no signal. This has been happening all day today. 

[Jenny]

@heatherjs1 - There are a number of reasons that the coverage you’re receiving has changed. It may be due to new buildings/developments in the area, overgrown trees, an increase in the number of people using the sites etc.

For help with your Sure Signal, please take a look at our troubleshooting guide.

[heatherjs1]

Thanks Jenny...that info is much appreciated! 

My contract is due for renewal soon and there is no way I will be staying with Vodafone unless the network is being upgraded for my area. Is there any way to find out if this is planned in the near future?

[Jenny]

@heatherjs1 - You can keep an eye out for any changes planned in your area, on our UK coverage checker: http://vdfn.co/nsc

This will show anything planned in the next three months.