No service

[Missvalleyfloyd]

Bought a new iPhone 6 plus on contract today and when I turned it on in the shop it said no service, the sales advisor assured me that it was because there was no mobile signal in the shop, when I got home it was still saying no service rang up 3 times now and they said each time that they have sorted the problem and it will be connected within 10 minutes my dad also got a iPhone 5s at the same time and it has been working fine

[drey_p]

Hi there

It sounds like the SIM card hasn't become active yet.  Usually they become active overnight so it should be working by tomorrow morning. 

[Missvalleyfloyd]

Thanks for the reply! Probably being a bit of a dram queen but desperate to use my new phone if it's not working tomorrow morning I will ring up again, thank you!

[Retired-Kay]

Hi @Missvalleyfloyd, 

If you're still experiencing issues, our Live help are available to help further. 

Thanks, 

Kay

[Missvalleyfloyd]

Issue all sorted and I can finally use my new phone!