No signal

[Vikki15]

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Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent ct18 Hawkinge Kent

1) Does the issue happen in just one location? If so, how far do you have to travel to regain: it's not working anywhere around Hawkinge 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here. Ct187tz 

3) Does the issue occur if you try your SIM card in a different phone? Yes

4) What errors are seen or heard when the issue occurs? Just says no service 

5) Does this happen on 2G, 3G, 4G or all? All 

6) When did you first notice this issue? This morning and has been the same all day

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
Permanent

[BandOfBrothers]

Hi @Vikki15

Looking at your postcode in the Vodafone Network Checker Here

Your local masts report as Ok but on zooming out on the map it does report this for surrounding masts which can occasionally affect local masts if Vodafone are re routing network traffic to compensate. 

"We're trying to fix a network issue which might be affecting calls coverage. It’s now being investigated. We'll update this page as soon as we know more."

There is an option within the above link to Register for Updates. 

[Vikki15]

I have had no phone signal in Folkestone all day 

[BandOfBrothers]

Hi @Vikki15

It may help to reboot your phone by turning it Off and On. 

If no help then  Can you please use the Vodafone Template link and post it back here with your answers. 

Network-issues-initial-checks-and-template.