Having gone through the endless rounds of Customer Service and now logged a formal complaint to the Onburdsman I thougth it maybe helpful to share some tips.
1. If you get fed up with the endless promises from Customer Service then best bet is to email ceo Nick Jeffery, he won't answer it but there is a team that does. They are marginally better and can often resolve an issue but be prepared to argue the case.
2. If this fails the next option is an email to directorsupport, again they can often help but don't expect the world, they are not of the same calibre as some exectuive support teams
3. Eventually ask for a deadlock letter, this is what you need to go to the Onburdsman, then the best thing is to call them.
4. Funny enough they have a recording saying "If your compalint is with Vodafone press 1" so it is very clear that they are getting far more complaints with Vodafone than any other company
5. Speak with the Onburdsman, if he agrees they can investigate your issue (and mine they are) they will offer to put you through to a senior Vodafone team that only they deal with and have been helping some people. You dont have to use them, and if they don't work the onburdsman is very happy for you to come back to them
6. Unfortunatley I found this team to be pretty useless, they even tried to sell me a 12 month sim.they also told me that the discount i had agreed with the ELR team a week ago is not possible and wont be honoured.despited me getting lots of assurances when i agreed to it.......will need to check my bill next month
Anyway the best thing is i have shown willing and tomorrow its back to the onburdsman to start the formal complaint process
....lets see where this goes
.png "Moderator (Retired)"){kind=icon}
