Note 7 Swap Queries - Voda Forums Reps Plz

[Anonymous]

Afternoon Voda Reps 

QQ Regarding Note 7 Queries etc. 

1. Swapouts - Naturally Voda are doing these. The official statement says To call after 19th Sept If you want to exchange for Note 7 device. Will it be a straight Swap For Swap with DPD (IE Their "Swapit" Facility) ??

Can these be done in store? The guys in Crawley said it could be done like for like. I'd just rather not be without my device for more than a couple of days if Im still paying for it.

2. What happens on Siebel in relation to tariffs and billing? Will these be exempt due to the issues? IE Old Tariff still rolling on? Etc

[jeffkinn]

This is uncharted territory for any phone or any network. I would imagine that everyone is very confused right now

[Anonymous]

Very much so... They will be no clear process until Samsung decides what to do... I would make a suggestion that if you have a faulty note 7 you exchange it for another device.

Either Samsung will kill the Note 7 now, or this will harm their brand until for a long time to come.

[drey_p]

Well, it keeps getting worse.  Samsung have now paused production of the Note 7, it doesn't bode well.

http://www.bbc.co.uk/news/business-37604083

[burntout]

once you have filled in the form you cant exchange as it has been sent also samsung should update us in the uk what will happen. considering we are paying for a service we are not getting

[Iamaza]

Called again today... The order I had done last week for the upteenth time fell through as they didn't have my imei number. However, the guy with me on the line checked notes and the previous order and saw the IMEI there... Another order added today... 

[matthewuncle]

Received my exchange today.  Only took 3 weeks.

Will be interesting to see Samsung's position given the rumoured suspension of production

[burntout]

mattewuncle did you download dpd app? to confirm delievery or just get a text? and when did u fill in the form?

[burntout]

seen it sorry to ask you have already mentioned this.

[matthewuncle]

That's alright.  It can be a pain to read through everything.

The "form" should have been completed on 21 September.  That's when I went through it on the phone.

I had a missed call and a vmail left from Vodafone Repairs on Friday afternoon to say that the handset would be delivered Monday (today).  I had the DPD app too and it appeared yesterday afternoon

Good luck

[Anonymous]

Bob Hope or No Hope?

http://www.androidcentral.com/uk-networks-weigh-latest-note-7-battery-fire-reports