Now TV entertainment pass

[sheps25]

Hi, 

After months of not getting around to setting up my Red Entertainment, I finally went ahead and chose the Now TV package. I went through all the steps, from using  the link provided and setting up an account and downloading the app. However, when I try to use the app, it keeps telling me I require an Entertainment pass that I should have received with my subscription. How do I resolve this?

[Tash]

@sheps25 So we can check your account and ensure that your Entertainment pack is active for you, I've sent you a private message. This contains details to reach our team - once we have your information, we can then access your account securely and help you in accessing your NOW TV pass.

[sheps25]

Thanks for your reply Natasha, however since submitting the form, I am still awaiting a response days later. Any chance of this being rectified?

[Loz]

@sheps25 I'm sorry to hear you've not had a response yet, I understand how important it is to get your query resolved. You should have received an automated email, including a reference number that looks like this [#12345678]. Can you please confirm this to us? We can then check if we've received your details.