Odd problem with new Sure Signal 3

[bobgosling]

Just set up new Sure Signal device and there were no issues during set-up. All 3 lights are solid white.

My iPhone 5s ( o/s v 8.0.1 )  now has full 4-5 spots for service level whereas before it only had 1 and that was only when standing by living room window. I have tested and can use phone 100% OK.

My wife's iPhone which is same model and OS now does not receive any signal at all ( No Service ). This happened shortly after receiving the confirmation SMS after I added her number.

Daughter's Nokia 635 has shown no change in signal level ( only 1 bar in certain locations indoors ). She also received the SMS.

Broadband is Sky. Speed test shows down = 4.2Mb up = 1.2Mb

[Retired-EricChe]

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.